Refund policy
Last Updated: June 25, 2026
At Wright Provisions, we want you to be happy with your purchase. Due to the personal-care nature of our products, certain restrictions apply to returns and refunds.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery at orders@wrightprovisions.com.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Upon review, we may offer:
- A replacement product
- Store credit
- A full refund
Returns
For hygiene and safety reasons, opened or used soaps, body care products, and personal-care items cannot be returned.
Unused and unopened products may be returned within 14 days of delivery, subject to approval.
Customers are responsible for return shipping costs unless the return is due to our error.
Refund Processing
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Satisfaction Guarantee
If you are dissatisfied with your purchase, please contact us within 30 days of delivery. We are committed to finding a fair solution and may offer a replacement, store credit, or refund at our discretion.
For assistance, contact us at: orders@wrightprovisions.com